http://www.lizday.com/test-index daily 0.75 2015-06-26 http://www.lizday.com/casebook-before-images daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557fa118e4b085d57c61f30f/1433300310489/locations_case_show-1.1.jpg Casebook Before Images Children were not grouped in any way, making it difficult to see who was at home vs. removed from home, and which children were placed together https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/556e6135e4b02bfc7a21fa81/556e6153e4b0419b70745542/1433300310489/locations_case_show-1.1.jpg Casebook Before Images Children were not grouped in any way, making it difficult to see who was at home vs. removed from home, and which children were placed together https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/556e6135e4b02bfc7a21fa81/556e6165e4b09b28232a5716/1434423157020/locations_case_show-1.2.jpg Casebook Before Images When a user created a court hearing with an outcome of "Reunification," the system automatically changed the location for the child to whom the hearing applied to "At home." Unfortunately, it did not actually close out the child's previous location, nor did it give the user any obvious indication that this step was required. Furthermore, many children listed as "At home" did not actually have a household on record — or had multiple households — meaning that by listing the children as "At home" the system was masking the fact that we did not actually know the child's correct location. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/556e6135e4b02bfc7a21fa81/556e64c5e4b00d4b300f9200/1434427672226/locations_case_show_3.jpg Casebook Before Images Vague language, inconsistent hierarchy, and opaque error indicators made it unclear what was really happening — and what information was incorrect or missing — when children were in temporary locations such as a stay at the hospital or summer camp. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/556e6135e4b02bfc7a21fa81/556e64f4e4b0677012bb859a/1433473882786/locations_case_show_4.jpg Casebook Before Images Combined access point to "Edit" and "Add" functionality virtually invited overwrites. Users were unclear about the difference between "Editing" and "Adding" and did not know which to choose when a child's location was changing. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/556e6135e4b02bfc7a21fa81/556e68dfe4b0c15f9e372c9e/1434423302523/locations_case_edit_1.jpg Casebook Before Images Many users completely missed the "Add New Location" button and therefore used the "Edit" button for existing locations — accidentally overwriting old data with new. There was also some confusion as to what constituted a "New Location." A number of users thought that the "Add New Location" action was only for use if the Foster Family Home to which they were sending the child had never been licensed before. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/556e6135e4b02bfc7a21fa81/556e6a6be4b027319156102c/1433473910101/locations_case_edit_2.jpg Casebook Before Images Users also missed this call to action. As a result, they created invalid location data by attempting to "return a child home" by either end-dating or simply deleting the child's last placement. http://www.lizday.com/new-gallery daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f90ede4b03504f7ea37e8/1433474199795/locations_after_1.jpg Casebook After Images Children are clearly grouped by location, with an obvious differentiation between those living at home vs. removed from their parents. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711403e4b0c9c67dd96538/1433474199795/locations_after_1.jpg Casebook After Images Children are clearly grouped by location, with an obvious differentiation between those living at home vs. removed from their parents. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0334e5889568a/1433474584157/locations_after_missing.jpg Casebook After Images Obvious alerts indicate any missing locations. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/557115b0e4b0f6296f37acde/1433474511988/ Casebook After Images Temporary locations are visually nested within long-term locations to more clearly represent physical reality. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711403e4b0334e58895686/1433475301427/locations_after_button.jpg Casebook After Images An individual action button for each child shortens the data entry process. The clearer "Update Location" label eliminates the Add/Edit confusion. Where placement dates coincide, multiple children's placements can be updated together using either child's action button. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0c9c67dd9653f/1433474903319/locations_after_modal.jpg Casebook After Images Modal-based updates better match the mental model of adding to the timeline while eliminating accidental data overwrites. Where applicable, previous locations are automatically end-dated as new locations are added, reducing both data entry time and worker cognitive load, as well as preventing timeline gaps. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711404e4b0334e58895688/1433479442227/locations_after_confirmation.jpg Casebook After Images Confirmation messaging allows users to review updates for errors prior to saving, further reducing the likelihood of mistakes that could potentially affect child safety. New information is highlighted to make reading easier. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0334e5889569c/1433475702445/locations_after_time.jpg Casebook After Images Length of time each child has been in her current location has been added to discourage unnecessary moves and to remind caseworkers of child needs. Toddlers and babies for example, need more frequent check-ins, since they are not yet attending school and are therefore regularly seen by fewer adults. The "length of stay" indicator also helps highlight important time-based milestones such as the Termination of Parental Rights (TPR), which must be initiated if a child has been out of home for 15 out of the previous 22 months. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0c9c67dd9653d/1434423533003/locations_after_history.jpg Casebook After Images A click away, the new timeline-inspired Placements and Locations History gives a much more visually representative view of each child's experience while in state care than the previous interface. http://www.lizday.com/home daily 1.0 2019-06-13 http://www.lizday.com/home-1 daily 0.75 2015-05-27 http://www.lizday.com/home-2 daily 0.75 2015-05-27 http://www.lizday.com/uxresume daily 0.75 2015-06-26 http://www.lizday.com/scanana-ideo daily 0.75 2015-06-15 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec40ee4b00283cf26b620/1427682308985/Scanana+Prototype Scanana https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec40ee4b00283cf26b622/1424048573136/scanana-technical-drawings2 Scanana https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec40ee4b00283cf26b61f/1424042608929/scanana-research.jpg Scanana https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec40ee4b00283cf26b61e/1424019159807/scanana_tech.jpg Scanana https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec40ee4b00283cf26b621/1424048600396/scanana-technical-drawings1.jpg Scanana https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec40ee4b00283cf26b61d/1424022646428/scanana-thumb.jpg Scanana http://www.lizday.com/masivukeni-ideo daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f7c8de4b083de20291250/1434418319864/ Masivukeni https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f7d2ae4b083de20291534/1434418496622/masivukeni-tree.jpg Masivukeni https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f7d41e4b083de202915a4/1434418498050/masivukeni-problem-solving.jpg Masivukeni https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f7b48e4b00ff2c1899f29/1434417993625/ Masivukeni https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f7b7be4b074dc0dc98fbe/1434418046355/masivukeni-pills.jpg Masivukeni https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f7b94e4b074dc0dc9903a/1434418070062/masivukeni-island.jpg Masivukeni https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec43fe4b0ff7f4a6c1ce6/1424048800206/masivukeni_thumb_large.jpg Masivukeni http://www.lizday.com/millennium-village-simulation-ideo daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f4e68e4b0f030b34e43f9/1434406505755/millennium-village-simulation-family-view.png Millennium Village Simulation https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f4e7fe4b0aff927a7ca37/1434406528775/millennium-village-simulation-family-view.png Millennium Village Simulation https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f4e94e4b0aff927a7caaf/1434406550072/ Millennium Village Simulation https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f557ae4b0232e885b7bc6/1434408314582/millennium+village+simulation+flow Millennium Village Simulation http://www.lizday.com/resume daily 0.75 2019-06-13 http://www.lizday.com/new-page daily 0.75 2015-06-13 http://www.lizday.com/masivukeni-deprecated daily 0.75 2015-06-13 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54e1719ae4b0b72929c4318c/1424060827406/masivukeni-tree.jpg Masivukeni - Deprecated https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54e170f9e4b0549c3674feeb/1424060665490/masivukeni-pills.jpg Masivukeni - Deprecated https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54e17154e4b026bc4ec740bd/1424060756693/masivukeni-island.jpg Masivukeni - Deprecated https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54e14427e4b0406fb3da3682/1424049192363/ Masivukeni - Deprecated https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54e171e3e4b0549c3675029f/1424060900376/masivukeni-problem-solving.jpg Masivukeni - Deprecated https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54e1428de4b09bab13229bc8/1424048800206/masivukeni_thumb_large.jpg Masivukeni - Deprecated http://www.lizday.com/casebookallinone daily 0.75 2015-03-30 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c026/1424233794145/casebook_hotline.jpg Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c023/1411173378284/casebook_locations.jpg Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c020/1411173273121/casebook_involvements.jpg Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c01e/1411172724892/casebook_mobile_views.jpg Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c022/1411171627261/casebook_dashboard Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c025/1424232743690/casebook-style-library.png Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c01f/1423845446234/casebook-login.jpg Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c021/1424231080708/casbook-family-network.png Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c024/1424232484143/casebook-location-history.png Casebook_allinone https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/55441be5e4b015ca7193c01d/1419284526064/casebook-thumb.jpg Casebook_allinone http://www.lizday.com/project-rebirth daily 0.75 2015-02-12 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54dc3118e4b099c294e5950d/1423716633935/rebirth-home.jpg Project Rebirth: Website for 9/11 Documentary https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54dc2c08e4b04b6e37e04857/1423715338074/rebirth_home.jpg Project Rebirth: Website for 9/11 Documentary https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54dc30a4e4b012c5a260a456/1423716525849/rebirth-about.jpg Project Rebirth: Website for 9/11 Documentary https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/54dc3143e4b0ca952c541898/1423716676416/rebirth-cameras Project Rebirth: Website for 9/11 Documentary http://www.lizday.com/ideolead daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557d80f7e4b07284936b24f3/1434288375793/casebook_thumb IDEO_Lead https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557d88b4e4b05d6e3927e080/1434290364479/millenium_village_simulation_thumb IDEO_Lead https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557d8821e4b04d97ac0881b0/1434290210482/scanana_thumb IDEO_Lead https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557d87cce4b03cb1c92203ba/1434290125145/trash_dash_thumb IDEO_Lead https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557d8334e4b0ff7f4a67b220/1434288949680/parole_thumb IDEO_Lead https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557d887fe4b009ae75fde9f9/1434290304084/masivukeni_thumb IDEO_Lead http://www.lizday.com/casebook-ideo daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3b1e4b02814225e77e9/1423845446234/casebook-login.jpg Casebook https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/557115b0e4b0f6296f37acde/1433474511988/ Casebook Temporary locations are visually nested within long-term locations to more clearly represent physical reality. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0334e5889569c/1433475702445/locations_after_time.jpg Casebook Length of time each child has been in her current location has been added to discourage unnecessary moves and to remind caseworkers of child needs. Toddlers and babies for example, need more frequent check-ins, since they are not yet attending school and are therefore regularly seen by fewer adults. The "length of stay" indicator also helps highlight important time-based milestones such as the Termination of Parental Rights (TPR), which must be initiated if a child has been out of home for 15 out of the previous 22 months. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0c9c67dd9653f/1433474903319/locations_after_modal.jpg Casebook Modal-based updates better match the mental model of adding to the timeline while eliminating accidental data overwrites. Where applicable, previous locations are automatically end-dated as new locations are added, reducing both data entry time and worker cognitive load, as well as preventing timeline gaps. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0334e5889568a/1433474584157/locations_after_missing.jpg Casebook Obvious alerts indicate any missing locations. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711405e4b0c9c67dd9653d/1434423533003/locations_after_history.jpg Casebook A click away, the new timeline-inspired Placements and Locations History gives a much more visually representative view of each child's experience while in state care than the previous interface. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711404e4b0334e58895688/1433479442227/locations_after_confirmation.jpg Casebook Confirmation messaging allows users to review updates for errors prior to saving, further reducing the likelihood of mistakes that could potentially affect child safety. New information is highlighted to make reading easier. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711403e4b0334e58895686/1433475301427/locations_after_button.jpg Casebook An individual action button for each child shortens the data entry process. The clearer "Update Location" label eliminates the Add/Edit confusion. Where placement dates coincide, multiple children's placements can be updated together using either child's action button. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/55711395e4b09182507a8fc4/55711403e4b0c9c67dd96538/1433474199795/locations_after_1.jpg Casebook Children are clearly grouped by location, with an obvious differentiation between those living at home vs. removed from their parents. https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3b1e4b02814225e77eb/1433823912456/casbook-family-network.png Casebook https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3b1e4b02814225e77ea/1411173273121/casebook_involvements.jpg Casebook https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557f9da8e4b03504f7ea730b/1434426794402/casebook_mobile_views.jpg Casebook https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3b1e4b02814225e77e7/1419284526064/casebook-thumb.jpg Casebook http://www.lizday.com/parole-hearing-data-project-ideo daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3d7e4b020deb8e686c5/1434317467946/project_leader The Parole Hearing Data Project https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3d7e4b020deb8e686c7/1434317676166/ The Parole Hearing Data Project https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3d7e4b020deb8e686c6/1434317570095/free_desktop.jpg The Parole Hearing Data Project http://www.lizday.com/trash-dash-ideo daily 0.75 2015-06-16 https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3f9e4b020deb8e68752/1434336861576/trash_dash_boards Trash Dash https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3f9e4b020deb8e68755/1434337414752/trash_dash_trash_cards Trash Dash https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3f9e4b020deb8e68754/1434337043526/trash_dash_game_boards Trash Dash https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3f9e4b020deb8e68756/1434337509577/trash_dash_playtest Trash Dash https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec3f9e4b020deb8e68753/1434336938221/trash_dash_packaging Trash Dash https://static1.squarespace.com/static/54111364e4b0c1ca62ed53ff/t/557ec5dee4b085fc53de4e0b/1434371552546/trash_dash_boards.jpg Trash Dash